SBI ATM : Response Code 097

The day when SBI upgraded there ATM softwares, many people are facing this issue. A slip comes out from ATM with the RESPONSE CODE 097 and shows a message on the screen "You Are Not Registered for Quick Cash Withdrawal."

Response Code 097 - slip 1

Response Code 097 - slip 2

We tried more than five ATMs to clarify that this issue is not only related to a particular ATM machine and got the same issue in all ATMs with a slip as shown above. In slip 1 and 2, they both contains RESPONSE CODE 097, which means there is something wrong and only understandable by ATM Software engineers.

We inquire about it at SBI customer helpline and home branch, They searched this error code in their database but didn't find anything. After all, they reissued a new ATM card, which was giving the same Response Code 097.

We contacted again at SBI branch and this time they tested it with their swipe machine. After completing the process of cash Withdrawal, They said "It is working." And yes it really was.

Now the real trouble came that SBI proved that ATM card is working and as we knew that card was not working with ATM machines. Then we told them about the message, which was showing on ATM machines "You Are Not Registered for Quick Cash Withdrawal."

They replied, Don't use quick cash Withdrawal, use simple cash Withdrawal.

What ? Seriously ?

It means several people out there are doing mistakes ? Are they misleading by the ATM machine's new software ?

We quickly went to a ATM Machine and saw that is there any other option to withdraw cash ?

And Yes, We found other option too, which is 'banking'. WOW ! what a user experience of ATM new software. There are totally 8 options and "Quick Cash Withdrawal" is one of them. Then who is going to select 'banking' ? isn't it misleading users ? Of course YES.

SOLUTION:

Select option Banking >> Fast Cash >> Select Desired Amount.
That's it !